Customer Issue: Mrs. Anderson grew stressed by the fact her garage door didn’t want to open when she had to get her kids to various sport practices and otherwise.
Our Solution: Our professionals located a broken torsion spring in Mrs. Anderson’s garage that was the cause of the problem. We assured the door would stay securely in place before releasing the tension. Our technicians removed what remained of the broken spring and installed the new one. We checked the balance after adjusting the tension to confirm it worked smoothly.
Customer Issue: Ms. Austen’s husband felt that their door wasn’t working as smoothly as it used to, so she called us to have a look.
Our Solution: We inspected the garage door and discovered that the rollers were heavily worn down from years of use. Our professionals disconnected the opener before prying the tracks open to access the rollers. We removed all of the damaged ones and replaced them. After our team closed the tracks and reattached the opener, we tested the movement of the door.